YOU DIDN'T START A BUSINESS TO
ANSWER SUPPORT TICKETS ALL DAY.
I install AI systems that take support, orders, and ops off your plate in 2-4 weeks. So you can go back to building the business you actually wanted.
I'm Mikes.
Currently accepting 3 new projects per month.
The Shift
FROM MANUAL TO AUTOMATED
Before
- 8+ hours/day on manual support tickets
- Orders slipping through the cracks
- Copy-pasting between Shopify, Gorgias, and 4 other tools
- Hiring more CS reps just to keep up
- No visibility into what's costing you money
After
- 30 minutes of oversight per day
- Every ticket, order, and follow-up routed, drafted, or resolved. Your team stays in the loop on what matters.
- One system connecting your entire stack
- Scale to 2x volume without adding headcount
- Real-time dashboards for support, fulfillment, and retention
What I Do
SERVICES BUILT FOR REAL RESULTS
Order & Fulfillment Automation
Automated workflows that connect Shopify, your 3PL, and support tools. Routine tasks run themselves. Edge cases get flagged to your team instantly.
Starting at $1,500
AI Support & Customer Comms
AI drafts responses, routes tickets, and sends order updates. Your team reviews what matters, skips what doesn't. Faster replies, same personal touch.
Starting at $3,500
Full Operations System
Your entire backend wired together. AI handles the volume, your team handles the judgment calls. One dashboard to see everything.
Starting at $6,000
Ongoing Retainers
Monthly optimization, monitoring, and new features as your business grows. I keep the systems running so you focus on growth.
Starting at $2,000/mo
PROOF, NOT PROMISES
8 Hours/Day to 30 Minutes. Full Business Automation
End-to-end operations system for a Philippine SME.
What Was Built
- >Supabase CRM (588 leads, 43 SKUs)
- >AI Messenger auto-responder (Taglish)
- >Content engine (12 posts/day)
- >Lalamove delivery API integration
- >Comment-to-DM automation
- >OTN re-engagement system
CX KPI Management System. 20-Agent Operations Infrastructure
Built internally for a US e-commerce brand's CX team. Real data. Running live since August 2025.
What Was Built
- >Per-agent individual trackers (12 sheets each)
- >Master KPI aggregator via IMPORTRANGE (20 agents)
- >3 KPI dimensions: Closed Tickets, Messages Sent, Combined Score
- >Automated duplicate ticket detection with one-click deletion
- >Full deletion audit trail (DeletedLog sheet)
- >Live Top-3 leaderboard marquee (overall + daily)
- >TL read-only dashboard (IMPORTRANGE-fed)
- >QA audit log per agent with categorized feedback
- >4-week DM rotation schedule embedded per agent
- >Executive Summary: Team KPI, Goal vs Running, Pass Rate
- >Apps Script: deduplication engine + marquee auto-refresh
Reel Generator. AI Video Content Pipeline
One n8n workflow. AI creates, you approve, it publishes.
What Was Built
- >Scheduled trigger with topic rotation engine
- >GPT-powered content strategy generator
- >AI video prompt + caption writer
- >Sora 2 text-to-video integration
- >Auto-publish to ClickUp with labels + metadata
- >Telegram notifications with error handling
- >Approval flow with human-in-the-loop override
Ready to automate the ops that are slowing you down?
Get Your Free AuditIndustries Served
RESULTS THAT SPEAK
My team used to spend 8 hours a day on manual tasks. Now it's 30 minutes. The system handles the volume, we handle the decisions.
K.C. — E-Commerce Founder, Philippines
20 agents, zero manual KPI tracking. The dashboard updates itself and catches duplicates before they hit the numbers.
CX Operations Lead — US Wellness Brand
Went from 15 clients to 50+ capacity overnight. The AI handles check-ins, onboarding, and payments. I just coach.
J.V. — Fitness Coach, Philippines
THE PERSON BEHIND THE SYSTEMS
I build AI operations systems for e-commerce founders and growing businesses that are scaling past what manual processes can handle. Not another tool to learn. Full systems that handle your support, fulfillment, and customer ops, with your team in control of the decisions that matter.
Every system I deploy is battle-tested in production. The case studies on this page are not concepts or prototypes. They are live systems processing real data, serving real customers, and saving real hours every single day.
I work with e-commerce founders who are ready to stop doing manual ops and start scaling with systems that compound over time. If that sounds like you, let's talk.
How I Work
A SIMPLE, PROVEN PROCESS
Discovery
We get on a call. I learn your bottlenecks and map the automation opportunities.
Design
System Blueprint showing exactly what gets built. You approve before anything starts.
Build & Deploy
I build, test end-to-end, and deploy live. Weekly updates throughout.
Launch & Support
Live walkthrough, full documentation, 30-day support included.
Tools & Technologies
TECH STACK
ROI Calculator
WHAT MANUAL WORK REALLY COSTS YOU
Adjust the sliders to see how much you could save by automating repetitive tasks.
Monthly Cost
$2,200
Monthly Savings (80%)
$1,760/mo
Annual Savings
$21,120
That's money you're leaving on the table every month.
FAQ
FREQUENTLY ASKED QUESTIONS
Most projects are done in 1-3 weeks depending on complexity. A single workflow takes 3-5 days. A full business system takes 2-4 weeks. You'll get weekly updates throughout.
Every project includes 30 days of support after launch. If something breaks, I fix it. After that, retainer plans keep your systems optimized and monitored 24/7.
Not at all. I handle everything from scoping to deployment. You'll get a live walkthrough and full documentation so your team knows how to use the system day one.
Shopify, Gorgias, Klaviyo, whatever your stack runs on. For automation I use n8n (open-source, no vendor lock-in). For AI, OpenAI and Claude. If it has an API, I can connect it.
Slack, Notion, email, or whatever you prefer. You'll get async updates and a weekly check-in. I work US hours (EST) so there's always overlap.
That's what the free audit is for. Fill out a quick form, and I'll record a personalized video walkthrough showing your highest-ROI automation opportunity. No call needed, no commitment.
No. The goal is to handle the repetitive volume so your team can focus on conversations that actually need a human. AI drafts, routes, and escalates. Your team stays in control.
Free Automation Audit
FIND OUT WHAT TO AUTOMATE AND WHY IT MATTERS.
Sign up and I'll record a personalized Loom breaking down your highest-ROI automation opportunity. No call needed.
What Happens Next
You submit your info
Takes 2 minutes. No credit card needed.
I record a personalized Loom
Your highest-ROI automation opportunity, delivered within 48 hours.
We hop on a quick call (if it's a fit)
No pressure. If the audit shows a clear win, we talk next steps.
Currently accepting 3 new projects per month.